Shipping and Delivery
Welcome to FashionLoop! We’re thrilled you’ve chosen us for your fashion needs. Here’s everything you need to know about our shipping and delivery process.
Shipping Information
1. Processing Time:
Once your order is placed, it will be processed within 1-2 business days. You will receive a confirmation email once your order is shipped.
2. Shipping Methods and Rates:
We offer several shipping options to suit your needs:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Shipping rates are calculated based on the weight of your order and the shipping method selected. You’ll see the shipping cost at checkout.
3. Shipping Destinations:
We currently ship to addresses within [Your Country] and select international destinations. If you’re located outside of our standard shipping areas, please contact us at support@fashionloop.shop for availability and shipping options.
Delivery Information
1. Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email. You can track your shipment using the link provided in the email.
2. Delivery Issues:
If you experience any issues with delivery, such as delays or lost packages, please contact us at support@fashionloop.shop. We’re here to help and will work to resolve any issues as quickly as possible.
3. Signature Requirements:
For high-value items, a signature may be required upon delivery. Please ensure someone is available to sign for your package to avoid delays.
4. Address Changes:
If you need to change your shipping address after placing an order, please contact us immediately. Address changes cannot be guaranteed after the order has been processed, so be sure to double-check your address before finalizing your purchase.
At Fashionloop, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward return and refund policy to make the process as easy as possible.
Returns
Eligibility
- Items must be returned within 30 days of receipt.
- The items should be in their original condition, unused, and with all tags and packaging intact.
- Certain items, such as sale items or undergarments, may be excluded from returns for hygiene reasons. Please check the product description for specific details.
How to Return
- Contact our customer support team at support@fashionloop.shop to initiate a return. Please provide your order number and reason for the return.
- We will provide you with a return shipping label and instructions on how to send the item back to us.
- Pack the item securely in its original packaging and attach the return label.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.
Refund and Returns Policy
Processing Time
- Once we receive your returned item, we will inspect it and process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Partial Refunds
- If the returned item shows signs of use or damage, or if it does not meet the return criteria, we may issue a partial refund or deny the return.
Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
Defective or Wrong Items
- If you receive a defective or incorrect item, please contact us immediately at support@fashionloop.shop. We will arrange for a replacement or full refund, including return shipping costs if applicable.
Contact Us
For any questions or concerns about our return and refund policy, please reach out to our customer support team:
- Phone: 742-490-6509
- Email: support@fashionloop.shop
Thank you for shopping with Fashionloop. We appreciate your business and are here to help with any issues you may encounter.